Return & Refund Policy

We will handle any return or exchange request if you're not content with your purchase as long as you let us know within 30 days of receiving the item. After thirty days, no requests will be fulfilled. It is important that you get in touch with us by email ([email protected]) as soon as possible.

Return & Exchange Conditions

• Returned items must be in their original packaging.
• Unauthorized returns of goods won't be allowed.
• Items must be returned within 30 days after you receive them.
• Every item needs to be in its original packing, undamaged or unopened, with all tags, and in the same condition as when it was delivered to you. The receipt or other evidence of purchase is also required.
• Customers must utilize a delivery method that provides tracking information when returning or exchanging merchandise.

Refunds

We will send you an email to let you know that we have received and examined your return once it has been received. We will also let you know if your refund is approved or denied.

In two to three business days, if you are accepted, your refund will be processed and a credit will be automatically credited to your Paypal payment method.

General Return Process

• Step 1: Contact our customer service team at [email protected] to explain the reason for your return and related questions.
• Step 2: Our customer service representative will provide you with return instructions and confirm the return address.
• Step 3: Pack the returned goods intact and send them back to the designated return address. Please ensure your items are properly protected and retain relevant proof of postage.

Policies

Unauthorized returns of goods won't be allowed.

After you receive an item, it must be returned within 30 days. Every item needs to be in its original packaging, undamaged, unworn, and in the same condition as when it was delivered to you. The receipt or other evidence of purchase is also required. Customers are required to utilize a shipping method that offers tracking information when returning or exchanging merchandise.

Non-returnable items:

We regretfully cannot accept returns for items that are on sale or for customer-inflicted damage to the product.

Exchanges

Making a separate purchase for the new item after your existing item is accepted for return is the quickest approach to be sure you receive what you want.

Order Cancellations

• We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
• Please submit a help ticket from Contact Us if you decide to cancel the order.

Costs

• If you are returning something internationally, your refund will be less the return fee. You will need to file a dispute with the carrier if your things are lost in transit. If you want to return items to us via your own method, refunds will only be handled after they have reached our warehouse. Orders that surpass the customs barrier may subject you to importation and custom tax charges.

If you have any questions about our return policy or return procedures, please contact our customer service team. We will be happy to assist you with advice and support.

Thank you again for your trust and support in us.

Sincerely,

Email:	[email protected]
Company Name:	CONG SHI LIMITED
Company Address:	FLAT 1512, 15/F, LUCKY CENTRE, NO.165-171 WAN CHAI ROAD, WAN CHAI, HONG KONG (this is not a returning address)
Return Warehouse Address:	please contact our customer team for help